Returns & Refunds policy
You are entitled to cancel your order within 24 hours without giving any reason for doing so.
The deadline for canceling an order is 24 hours from the time we processed your order.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail, via the contact page.
If the payment is already processed, we will reimburse you no later than 14 days from the day we processed your cancellation. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
As every products purchased on this website is considered as a work of art, they are not eligible for a return. Each piece is created on your demand, and considered made to your specifications or clearly personalized.
The only way that makes the product eligible for a return is a deterioration. Even with the extreme precaution, the article might be delivered with a default. If you happen to receive such a product, please contact us via the contact page. We will sens you back the steps to follow :
send us your order number
send us a picture of the packaging (before opening it, in case it is damaged)
send us pictures of the damaged images
We will do our best to send you new products in exchange of the damaged ones.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You might be responsible for the cost and risk of returning the goods to us.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us using the contact page.